8x8

8x8 has spent decades quietly becoming one of the more comprehensive unified communications platforms in the cloud UCaaS market. Originally a semiconductor company that pivoted hard into VoIP services in the early 2000s, it now bundles cloud PBX, contact centre software, video meetings, and team messaging under a single licence — an all-in-one stack that appeals to mid-market businesses tired of stitching together separate vendors. The platform carries calls for hundreds of thousands of businesses globally across North America, Europe, and Asia-Pacific.

The underlying infrastructure uses SIP trunking over a globally distributed network of data centres, with WebRTC handling browser-based calling in the 8x8 Work web app. Calls route over a combination of proprietary IP infrastructure and PSTN interconnects depending on the destination. The contact centre product — 8x8 Contact Centre — adds ACD queuing, IVR, analytics, and CRM integrations on top of the same network fabric, meaning a core platform event can simultaneously affect both the UCaaS side and the contact centre side for customers who use both.

When 8x8 has problems, the symptoms depend heavily on which layer is affected. SIP registration failures cause desk phones and softphones to go offline — the device shows unregistered status and outbound calls fail immediately. One-way audio is a classic SIP or media relay symptom: one party can hear but the other hears silence, typically caused by NAT traversal or SRTP negotiation failures. The 8x8 Work admin console may return login errors or fail to push configuration changes to devices during backend degradation. Contact centre agents find their queues frozen, unable to accept or transfer calls.

Outage.gg tracks 8x8 platform status using real-time community reports from business phone and contact centre users. If calls are dropping, audio is one-way, or the admin portal is inaccessible, the live status page shows current impact across 8x8's infrastructure.