Communication
Aircall
Cloud-based business phone system built for sales and support teams, with deep integrations into HubSpot, Salesforce, and Zendesk.
What is Aircall?
Aircall launched in Paris in 2014 with a clear thesis: business phone systems should be software-first, CRM-native, and deployable without physical hardware. The platform is built specifically for sales and support teams, with deep integrations into Salesforce, HubSpot, Intercom, Zendesk, and Slack that let agents handle calls in context alongside their customer data. That CRM-centric positioning helped Aircall carve out space against legacy telephony vendors and UCaaS incumbents by making call data — duration, recordings, tags, disposition notes — automatically flow into the CRM without manual entry.
Aircall runs on a cloud SIP infrastructure with PSTN interconnects in the countries where it provides local numbers, currently spanning over 100 countries. The softphone is browser-based and available as a desktop app, with a mobile app for iOS and Android for agents on the move. Call distribution, IVR trees, voicemail, and call recording are all managed through the Aircall dashboard, which also surfaces real-time analytics on queue depth and agent availability. Webhooks push call events to integrated tools the moment a call is answered, transferred, or ended.
When Aircall's platform has issues, sales and support teams feel the impact immediately. Softphone registration failures leave agents unable to receive or place calls — the phone icon shows a disconnected state in the browser or desktop app. Inbound calls ring unanswered as IVR routing fails and callers reach an error tone instead of a queue. One-way audio during live calls is a frequent SIP media relay symptom: the agent hears the customer clearly but the customer hears nothing, or vice versa. CRM integration webhooks stop firing during API degradation, causing call logs to fall behind in Salesforce or HubSpot.
Outage.gg tracks Aircall platform status using real-time community reports from sales teams and support centres. If Aircall is down, calls are not connecting, or integrations have stopped syncing, the live status page shows current impact.
Common Aircall Problems
Issues users most frequently report when Aircall is having problems.
Messages not sending
Messages appear stuck, fail to deliver, or recipients are not receiving them.
Login & authentication
Unable to sign in, 2FA not working, or being unexpectedly logged out.
Feed & content not loading
Posts, stories, or notifications are not appearing or are failing to refresh.
App & website errors
The app or website returns error pages, crashes, or is completely unreachable.
Frequently Asked Questions
Common questions about Aircall outages and server status.
You can check the live Aircall server status at outage.gg/services/aircall. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Aircall can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/aircall and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Aircall status page at outage.gg/services/aircall. Create a free account and we will send you an email the moment Aircall comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside Aircall.
