Publisher
Amazon Games
Amazon's game publishing and development division, responsible for New World, Lost Ark publishing, and the Twitch Prime Games catalog.
What is Amazon Games?
Amazon Games entered game development and publishing with substantial resources but a turbulent early history — multiple high-profile project cancellations, including a Lord of the Rings MMO and a team-based shooter called Crucible, preceded the successful launch of New World in 2021. The division has since found more consistent footing with Lost Ark's Western publishing (in partnership with Smilegate), the New World: Aeternum console expansion, and a growing mobile portfolio that includes titles from Amazon's own development teams alongside third-party publishing partnerships. The Amazon Games app serves as the PC launcher for Amazon-published titles outside of Steam.
The Amazon Games infrastructure sits within the broader AWS ecosystem — a notable advantage in scalability and a source of occasional irony when the world's largest cloud provider experiences its own game service disruptions. Amazon Luna, the company's cloud gaming service, is a separate but related product that shares the same account infrastructure. Amazon Games accounts link to the broader Amazon customer account, meaning that changes to an Amazon account (two-factor authentication, device management, security holds) can affect game access in ways that are not intuitive for users who think of their game account as separate from their shopping account.
Online failures within Amazon Games most commonly affect New World: Aeternum, which is the studio's flagship ongoing live-service title with a full server infrastructure of regional world servers, a trading post backend, and faction war systems. The Amazon Games app itself — the PC launcher — can fail to authenticate, preventing game launches even when game servers are healthy. Lost Ark, published in the West by Amazon Games but operated on Smilegate's infrastructure, experiences issues from both Amazon's publishing layer and Smilegate's underlying server infrastructure, creating a two-company dependency for Western players.
Outage.gg tracks Amazon Games service status using real-time community reports from New World, Lost Ark, and Amazon Games platform users. If the launcher is failing, game servers are down, or login is returning errors, the live status page shows current impact.
Common Amazon Games Problems
Issues users most frequently report when Amazon Games is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Amazon Games outages and server status.
You can check the live Amazon Games server status at outage.gg/services/amazon-games. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Amazon Games can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/amazon-games and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Amazon Games status page at outage.gg/services/amazon-games. Create a free account and we will send you an email the moment Amazon Games comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside Amazon Games.
