Close

Close CRM was founded in 2013 by Steli Efti, who built it out of frustration with existing CRMs that required armies of admins to maintain and still did not actually help sales reps sell. The product's defining feature from day one was built-in calling — a power dialer integrated directly into the CRM so reps could call contacts, log the outcome, and move to the next lead without ever leaving the interface or switching to a separate phone tool. That native telephony focus, combined with built-in SMS and email sequencing, made Close the CRM of choice for inside sales teams and startups that live and die by call volume.

Close operates primarily as a remote-first company and serves thousands of sales teams globally, particularly in SaaS, real estate, and financial services — sectors with high outbound call volume. Because calling, emailing, and pipeline management all live within a single unified interface rather than being stitched together via integrations, outages affect the full workflow simultaneously. A sales rep mid-dialing session cannot fall back to a separate dialer if Close's telephony is degraded.

Close CRM outages typically appear as the power dialer failing to connect calls or returning busy signals, inbound calls not ringing through the Close interface, email sequences pausing and not sending follow-up steps, the activity feed in contact records failing to update with logged calls or emails, and the lead pipeline view timing out on load. Close's telephony runs over its own VoIP infrastructure, so PSTN routing issues or SIP gateway degradation can cause call quality problems — dropped calls, echo, or one-way audio — distinct from outright platform unavailability.

Outage.gg tracks Close CRM service status using community-submitted reports. If your dialer is not connecting or sequences have gone quiet, check the live status page to see whether Close is experiencing a service disruption and subscribe to be notified when full functionality returns.