Healthcare
Epic / MyChart
MyChart by Epic lets patients view health records, test results, and upcoming appointments, and message their care team securely online or via app.
What is Epic / MyChart?
Is Epic / MyChart down? MyChart is the patient portal platform developed by Epic Systems, the dominant electronic health records (EHR) software provider in the United States. Used by over 300 million patients across thousands of health systems, MyChart allows patients to view test results, message their care team, schedule appointments, request prescription refills, pay bills, and access their complete health history. Epic's software underlies approximately 35% of all U.S. patient records.
MyChart and Epic's infrastructure are deeply embedded in the healthcare system. When Epic systems experience degradation, hospitals and clinics can lose access to patient records, appointment scheduling, and clinical workflows — events that have serious implications for patient safety. A notable cyberattack on Change Healthcare in 2024 demonstrated how interconnected the U.S. healthcare digital infrastructure is and how broadly disruptions propagate.
MyChart is down or not working — users commonly report patients unable to log in to view results or messages, appointment scheduling becoming unavailable, the mobile app crashing on launch, bill pay failing to process, or health record documents not loading. Hospital staff may independently report Epic EHR issues separate from patient-facing MyChart availability.
If MyChart is down, Outage.gg tracks MyChart server status and outage history in real time. If MyChart is down or you are unable to access your health records, check the live status page for current incident information and get notified when access is restored.
Common Epic / MyChart Problems
Issues users most frequently report when Epic / MyChart is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Epic / MyChart outages and server status.
You can check the live Epic / MyChart server status at outage.gg/services/epic-mychart. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Epic / MyChart can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/epic-mychart and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Epic / MyChart status page at outage.gg/services/epic-mychart. Create a free account and we will send you an email the moment Epic / MyChart comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside Epic / MyChart.
