CRM
Freshsales
Freshsales is Freshworks' AI-powered CRM combining contact management, deal pipelines, email sequencing, and built-in phone for sales teams.
What is Freshsales?
Freshsales launched in 2016 as Freshworks' answer to the question of what a CRM would look like if built from the ground up for sales teams rather than retrofitted from a legacy database product. Part of the broader Freshworks suite that includes Freshdesk for customer support and Freshservice for IT management, Freshsales combines contact and account management, deal pipeline tracking, built-in telephony, email integration, AI-powered lead scoring via Freddy AI, and workflow automation into a single interface designed to minimize context switching for sales reps.
Freshworks serves over 68,000 businesses globally across its product suite, with Freshsales particularly popular among small and mid-market companies that want Salesforce-level features without Salesforce-level complexity or cost. The AI-powered features — including predictive deal scores, conversation intelligence, and auto-enrichment of contact profiles — depend on cloud model inference, meaning degradation in Freshworks' AI infrastructure can reduce CRM functionality even when the core database appears operational.
Freshsales outages typically appear as the deals pipeline failing to load or update, built-in VoIP calls not connecting or dropping immediately after dialing, email sync with Gmail or Outlook breaking and failing to log sent messages as activities, automated workflow sequences stopping mid-drip, and the mobile app returning authentication errors. Freddy AI features like deal score updates and next-best-action suggestions also go dark during backend inference outages while the rest of the CRM may appear functional.
Outage.gg monitors Freshsales service status through real-time community reports. If your pipeline is not loading or calls are failing, check the live status page to confirm whether this is a platform-wide issue and get alerted when Freshsales service is fully restored.
Common Freshsales Problems
Issues users most frequently report when Freshsales is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Freshsales outages and server status.
You can check the live Freshsales server status at outage.gg/services/freshsales. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Freshsales can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/freshsales and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Freshsales status page at outage.gg/services/freshsales. Create a free account and we will send you an email the moment Freshsales comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside Freshsales.
