Dev Tools
Grafana Cloud
Grafana Cloud is a managed observability platform combining dashboards with hosted Prometheus metrics, Loki logs, and Tempo traces.
What is Grafana Cloud?
Is Grafana Cloud down? Grafana Cloud is a fully managed observability platform developed by Grafana Labs, founded in 2019 and headquartered in New York, New York. It unifies metrics, logs, traces, and dashboards into a single SaaS offering, combining Grafana's world-famous visualization engine with managed instances of Prometheus, Loki, Tempo, and Mimir. Engineering teams at thousands of companies rely on Grafana Cloud to monitor their production systems around the clock, so any outage or server issues in Grafana Cloud itself creates a dangerous blind spot for infrastructure observability.
Grafana Cloud operates across multiple cloud regions on AWS, GCP, and Azure, ingesting billions of data points per day from customer agents and instrumented applications. The platform's multi-tenant architecture must handle wildly varying ingestion rates as customers' own traffic fluctuates, while simultaneously serving dashboard queries that can fan out across months of historical data. Incidents in upstream cloud providers, tenant isolation failures, and compaction pipeline backlogs in the underlying Mimir or Loki clusters are common causes of degraded query performance or data ingestion lag.
When Grafana Cloud is down or not working, users commonly report that Grafana dashboards load indefinitely with spinning panel indicators and no data renders, Prometheus remote write from agents begins returning 429 or 500 HTTP errors causing metric data gaps, Loki log queries in Explore return "context deadline exceeded" or "too many outstanding requests" errors, alert rules stop evaluating and notification channels like PagerDuty and Slack go silent, and the Grafana Cloud portal itself returns 502 Bad Gateway errors preventing access to settings and data source configuration.
Track Grafana Cloud server status and outage reports in real time on Outage.gg. If Grafana Cloud is not working, check the live Grafana Cloud status page to see if others are affected and get notified the moment Grafana Cloud is back online.
Common Grafana Cloud Problems
Issues users most frequently report when Grafana Cloud is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Grafana Cloud outages and server status.
You can check the live Grafana Cloud server status at outage.gg/services/grafana-cloud. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Grafana Cloud can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/grafana-cloud and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Grafana Cloud status page at outage.gg/services/grafana-cloud. Create a free account and we will send you an email the moment Grafana Cloud comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside Grafana Cloud.
