Grasshopper

Grasshopper was founded in 2003 with a deceptively simple insight: small businesses and solo entrepreneurs deserved a professional phone presence without the complexity or cost of a traditional PBX system. The service provides virtual phone numbers — including toll-free and local options — with call forwarding, voicemail transcription, extensions, and auto-attendant features delivered entirely over the existing cellular network. It became one of the defining tools of the early "small business in your pocket" era, long before the term "solopreneur" entered common use.

Acquired by LogMeIn in 2018 and subsequently operated under the GoTo brand umbrella, Grasshopper serves hundreds of thousands of small businesses, freelancers, consultants, and startups that route their professional calls through its virtual number system. For many of these users, Grasshopper is their primary business phone line — the number printed on business cards, listed on websites, and given to clients. Any outage therefore translates directly into missed calls and lost business opportunities with no obvious way to explain the silence to callers.

Grasshopper outages typically manifest as inbound calls failing to ring through to the forwarding number, voicemail transcriptions not being delivered via email or SMS, the auto-attendant failing to answer and routing callers to a busy signal, or the mobile app unable to authenticate and make outbound calls using the virtual number. VoIP-layer degradation can cause call quality issues like dropped calls or one-way audio even when the service appears technically up.

Outage.gg monitors Grasshopper service status through community-submitted reports. If your business calls are not coming through or your voicemails have gone silent, check the live status page to confirm whether it is a platform-wide outage and subscribe for a notification when service is restored.