CRM
Heap
Heap automatically captures every user interaction on web and mobile apps, so product teams can analyze behavior without setting up manual event tracking.
What is Heap?
Heap takes a different philosophical stance to analytics than most of its competitors. Where tools like Mixpanel require you to instrument specific events before you can analyse them, Heap captures every user interaction by default and lets you define events retroactively. That means you can go back in time and ask "how many users clicked that button before we knew it mattered" — a capability that changes how product teams work with data. Founded in 2013, Heap grew into a well-funded product analytics platform before being acquired by Contentsquare in 2023, which combined Heap's quantitative product data with Contentsquare's qualitative session replay and heatmap capabilities.
The autocapture approach generates significantly more data than event-based tools, which creates real infrastructure challenges. Heap indexes interactions across millions of sessions to make retroactive queries performant, running a data processing pipeline that continuously re-evaluates event definitions against the stored interaction stream. The platform integrates with data warehouses, enabling teams to push Heap's processed event data to Snowflake, BigQuery, or Redshift for further analysis alongside other business data.
Disruptions in Heap tend to surface in a few distinct ways. The capture script failing to load on a site creates permanent gaps — interactions that were never collected cannot be recovered retroactively. Chart and funnel views in the dashboard may become stale or fail to render during processing delays. Retroactive event definition can time out on large datasets during platform stress. Warehouse sync pipelines can fall behind, meaning the Heap data arriving in Snowflake is hours or days behind real time. API endpoints for programmatic chart queries return errors, breaking embedded analytics in other tools.
Outage.gg monitors Heap and Contentsquare service status in real time. If data capture has stalled or the dashboard is inaccessible, the live status page will show current incident reports from the community.
Common Heap Problems
Issues users most frequently report when Heap is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Heap outages and server status.
You can check the live Heap server status at outage.gg/services/heap. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Heap can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/heap and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Heap status page at outage.gg/services/heap. Create a free account and we will send you an email the moment Heap comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside Heap.
