Healthcare
Hims & Hers
Hims & Hers is a telehealth company offering prescription and OTC treatments for hair loss, sexual health, skincare, and mental health delivered to your door.
What is Hims & Hers?
Is Hims & Hers down? Hims & Hers is a telehealth and direct-to-consumer health platform developed by Hims & Hers Health Inc., founded in 2017 and headquartered in San Francisco, California. The platform connects patients with licensed healthcare providers for online consultations covering a wide range of conditions including sexual health, hair loss, mental health, dermatology, and weight management, and delivers prescription and over-the-counter treatments directly to customers' homes. With millions of active customers relying on the platform for ongoing prescriptions and care, any outage or server issues can disrupt medication refills and provider communications.
Hims & Hers operates an integrated telehealth stack that manages asynchronous and synchronous clinical consultations, prescription routing to licensed pharmacies, subscription billing, and order fulfillment logistics. The platform connects patients, licensed providers, and pharmacy partners through a unified app and web experience, with each layer representing a potential point of failure. Demand spikes occur when the company runs large-scale advertising campaigns that drive simultaneous new patient sign-ups, stressing onboarding and intake questionnaire workflows.
When Hims & Hers is down or not working, users commonly report that the intake questionnaire for a new treatment category freezes mid-submission without saving progress, the mobile app fails to load the provider messaging inbox preventing follow-up with a clinician, prescription refill requests submitted through the app return an error and do not generate a new order, subscription management pages fail to load making it impossible to pause or cancel a plan, and new account creation stalls at the email verification step without sending the confirmation email.
Track Hims & Hers server status and outage reports in real time on Outage.gg. If Hims & Hers is not working, check the live Hims & Hers status page to see if others are affected and get notified the moment Hims & Hers is back online.
Common Hims & Hers Problems
Issues users most frequently report when Hims & Hers is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Hims & Hers outages and server status.
You can check the live Hims & Hers server status at outage.gg/services/hims-hers. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Hims & Hers can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/hims-hers and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Hims & Hers status page at outage.gg/services/hims-hers. Create a free account and we will send you an email the moment Hims & Hers comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
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