CRM
Hotjar
Hotjar offers heatmaps, session recordings, and user surveys that help product and UX teams understand how real visitors interact with their websites.
What is Hotjar?
Hotjar transformed how product and UX teams understand their users, bringing heatmaps, session recordings, and feedback surveys to a self-serve SaaS model that previously required enterprise pricing. Founded in Malta in 2014, it grew to over 900,000 websites before being acquired by Contentsquare in 2021 — a union of the SMB-focused Hotjar with an enterprise experience analytics platform. For product managers and UX researchers, Hotjar is often the first tool they reach for when trying to understand why users are dropping off a particular page, making it a daily-use product for many digital teams.
Hotjar's tracking script is embedded directly in the HTML of customer websites, which means Hotjar's infrastructure must reliably receive, process, and store behavioral data streaming from potentially millions of simultaneous user sessions across all its customers' sites. Session recording ingests mouse movement, clicks, scroll depth, and form interactions at a rate that requires significant data pipeline capacity. Heatmaps are generated by aggregating this session data, which means any pipeline delays don't just block real-time viewing — they make historical analysis unreliable as well. Contentsquare's acquisition has introduced infrastructure migration complexity as Hotjar moves toward a more integrated platform.
Teams experiencing Hotjar problems most commonly see: the Hotjar recording script loading on their site (verifiable in the browser network tab) but no sessions appearing in the recordings dashboard, heatmaps showing "insufficient data" despite significant traffic, the Feedback widget not rendering on the customer-facing page, survey response data not appearing in the Hotjar admin panel, the Hotjar browser extension showing a "Could not connect" status when inspecting a site, and the dashboard itself loading slowly or failing to display historical recording lists.
Outage.gg monitors Hotjar service status. When recordings unexpectedly stop populating or a heatmap dataset seems frozen, the live status page can quickly tell you whether it's a Hotjar-side data pipeline issue or a problem with your script installation.
Common Hotjar Problems
Issues users most frequently report when Hotjar is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Hotjar outages and server status.
You can check the live Hotjar server status at outage.gg/services/hotjar. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Hotjar can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/hotjar and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Hotjar status page at outage.gg/services/hotjar. Create a free account and we will send you an email the moment Hotjar comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside Hotjar.
