Government
ID.me
ID.me is a digital identity verification service used by the IRS, VA, and state agencies to confirm citizens' identities when accessing government benefits.
What is ID.me?
Is ID.me down? ID.me is a digital identity verification platform used by the U.S. federal government and many state agencies to verify citizens' identities online before granting access to government benefits and services. It is used to access the IRS, Social Security Administration, VA.gov, state unemployment systems, and dozens of other government portals. ID.me uses a combination of document scanning, facial recognition, and live video calls to verify identity, serving over 100 million members.
ID.me's role as the identity gateway for a large portion of U.S. government digital services makes it a highly consequential platform for millions of Americans. Citizens waiting to claim unemployment benefits, access VA healthcare, or file taxes through IRS tools are dependent on ID.me verification completing successfully. When ID.me experiences degradation, these users can be locked out of essential government services — sometimes for hours — with significant real-world impact.
ID.me is down or not working — users commonly report identity verification sessions failing to complete, facial recognition matching errors, the "live video agent" queue growing to unacceptable wait times, government partner site redirects to ID.me timing out, or the ID.me app failing to display completed verifications. High-traffic events — such as new benefit programs launching or tax season — tend to stress ID.me's verification queue most severely.
Outage.gg tracks ID.me service status using community-submitted reports. If ID.me verification is failing or you cannot access a government site through ID.me, check the live status page for current incident information and get notified when normal verification is restored.
Common ID.me Problems
Issues users most frequently report when ID.me is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about ID.me outages and server status.
You can check the live ID.me server status at outage.gg/services/id-me. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
ID.me can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/id-me and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the ID.me status page at outage.gg/services/id-me. Create a free account and we will send you an email the moment ID.me comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside ID.me.
