Communication
JustCall
JustCall is a cloud phone and SMS platform that integrates with HubSpot and Salesforce, letting sales and support teams call and message from one interface.
What is JustCall?
JustCall is a cloud phone system built for sales and support teams, launched by SaaS Labs in 2016 and grown into a platform with customers in over 70 countries. Its distinguishing angle is deep integration with CRMs and helpdesks — Salesforce, HubSpot, Pipedrive, Zendesk, Intercom, and Freshdesk among others — so that every call is automatically logged, recorded, and linked to the right contact record without agent intervention. That automated logging removes a persistent friction point for sales teams who find manual CRM hygiene a constant struggle.
The platform provides local and toll-free numbers in over 70 countries, backed by SIP infrastructure with WebRTC for browser-based calling. Power dialler and predictive dialling modes help outbound sales teams work through call lists efficiently without manual dialling. SMS and WhatsApp messaging run through the same platform, giving teams a unified communication history across calls and messages. The analytics dashboard surfaces call volume, connection rates, agent performance, and queue metrics in near-real-time for managers monitoring team activity.
When JustCall has problems, outbound sales operations feel the impact immediately. The softphone in the browser or desktop app shows a disconnected or offline status, making all outbound dialling impossible. Power dialler campaigns pause mid-run when the dialler backend loses connectivity to the telephony layer. CRM sync stops working, causing calls to complete successfully but fail to log in Salesforce or HubSpot — agents have no record of their activity for the session. Inbound calls fail to ring on agent devices even while the call is technically active in the system. SMS sends queue and fail silently during API degradation.
Outage.gg tracks JustCall platform status using real-time community reports from sales and support teams. If calling is down, the dialler is not working, or CRM sync has stopped, the live status page shows current impact.
Common JustCall Problems
Issues users most frequently report when JustCall is having problems.
Messages not sending
Messages appear stuck, fail to deliver, or recipients are not receiving them.
Login & authentication
Unable to sign in, 2FA not working, or being unexpectedly logged out.
Feed & content not loading
Posts, stories, or notifications are not appearing or are failing to refresh.
App & website errors
The app or website returns error pages, crashes, or is completely unreachable.
Frequently Asked Questions
Common questions about JustCall outages and server status.
You can check the live JustCall server status at outage.gg/services/justcall. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
JustCall can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/justcall and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the JustCall status page at outage.gg/services/justcall. Create a free account and we will send you an email the moment JustCall comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside JustCall.
