Shipping
LaserShip / OnTrac
LaserShip and OnTrac merged to form a major last-mile regional parcel carrier serving the eastern and western US with next-day and two-day delivery options.
What is LaserShip / OnTrac?
LaserShip and OnTrac spent years operating as complementary regional carriers — LaserShip covering the East Coast and OnTrac serving the West — before their parent company merged them under a shared operating identity to compete more directly with FedEx, UPS, and the USPS last-mile network. The combined operation now covers a substantial portion of the continental United States, with particularly strong penetration in urban and suburban markets where density makes regional carrier economics work. Major retailers like Amazon, Walmart, and SHEIN route significant parcel volumes through the LaserShip/OnTrac network, making it a meaningful part of the US domestic delivery ecosystem.
The carrier's tracking platform generates status updates as parcels move through regional sort facilities and onto delivery routes. API integrations with retail order management systems receive webhook events at each status change, allowing merchants to update customers automatically without manual intervention. Recipients track shipments through the LaserShip or OnTrac website — both now operating under the unified brand — and receive SMS or email notifications at key milestones. Delivery drivers use mobile apps to scan parcels, log delivery attempts, and capture proof-of-delivery photos.
Because LaserShip and OnTrac routes high-velocity retail parcel volumes, tracking failures are particularly visible. Shoppers expecting same-day or next-day delivery from major retailers suddenly see tracking frozen at "In Transit" or "Out for Delivery" with no subsequent update, and customer service for the originating retailer fields the complaints even though the carrier is responsible for the data. API webhooks that stop firing leave retail platforms unable to trigger order completion workflows. Driver app outages have operational consequences — without the ability to scan and confirm deliveries, settlement data for completed routes cannot be processed, and exception management for failed delivery attempts breaks down.
Outage.gg tracks LaserShip and OnTrac service disruptions using real-time reports from shoppers, retailers, and logistics teams. If tracking has stalled, delivery notifications have stopped arriving, or the carrier portal is unavailable, the live status page shows current impact and community reports.
Common LaserShip / OnTrac Problems
Issues users most frequently report when LaserShip / OnTrac is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about LaserShip / OnTrac outages and server status.
You can check the live LaserShip / OnTrac server status at outage.gg/services/lasership-ontrac. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
LaserShip / OnTrac can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/lasership-ontrac and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the LaserShip / OnTrac status page at outage.gg/services/lasership-ontrac. Create a free account and we will send you an email the moment LaserShip / OnTrac comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside LaserShip / OnTrac.
