Support
LiveChat
LiveChat is a customer service platform that embeds real-time chat widgets into websites, with a ticketing system and integrations for e-commerce and support teams.
What is LiveChat?
LiveChat is one of the earliest and most established pure-play live chat platforms in the market, founded in Wroclaw, Poland in 2002 and growing into a publicly listed company on the Warsaw Stock Exchange. The company has consistently focused on a narrow product scope — real-time chat between website visitors and agents — and done it well, building an ecosystem of over 200 native integrations and a marketplace of partner applications. LiveChat also built ChatBot and HelpDesk as separate products under its brand umbrella, creating a full-stack customer communications offering without bundling everything into one monolithic platform.
The LiveChat widget embeds on websites via JavaScript and connects to LiveChat's cloud infrastructure to handle chat sessions. Agents work from the web application, desktop app, or mobile clients on iOS and Android, with all platforms sharing the same real-time conversation state. Chat routing, agent availability, queue management, canned responses, and visitor monitoring are all managed through the operator interface. Integrations with CRMs, e-commerce platforms, helpdesks, and analytics tools route chat data into the systems teams already use.
LiveChat outage events affect both the customer-facing widget and the agent backend simultaneously in most cases. The chat widget on customer websites fails to appear or loads but cannot establish a connection to start a conversation. Chats in progress drop unexpectedly, disconnecting customers mid-conversation and losing the transcript. Agents find the operator application showing offline status for all colleagues simultaneously, suggesting a problem with presence and availability tracking rather than individual connectivity. The mobile apps stop delivering push notifications for new incoming chats, causing agents who step away from the desktop to miss incoming conversations.
Outage.gg tracks LiveChat platform status using real-time community reports from customer support teams and website operators. If the chat widget is down, chats are dropping, or the agent app is offline, the live status page shows current impact.
Common LiveChat Problems
Issues users most frequently report when LiveChat is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about LiveChat outages and server status.
You can check the live LiveChat server status at outage.gg/services/livechat. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
LiveChat can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/livechat and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the LiveChat status page at outage.gg/services/livechat. Create a free account and we will send you an email the moment LiveChat comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside LiveChat.
