Communication
Loom
Loom is an async video messaging tool that lets users record their screen, camera, or both and share a link instantly, widely used by remote teams for quick walkthroughs.
What is Loom?
Is Loom down? Loom is an asynchronous video messaging platform founded in 2015, allowing users to quickly record screen, camera, and microphone to share video messages instead of sending emails or scheduling meetings. Loom became one of the most popular tools for remote teams during the COVID-19 pandemic, enabling asynchronous video communication for code reviews, design feedback, sales demos, and documentation. Atlassian acquired Loom in 2023 for approximately $975 million.
Loom's platform processes video recording, real-time uploading, transcription, and sharing link generation — a pipeline that is directly dependent on cloud infrastructure being available and responsive. During peak remote work hours, Loom handles a very high volume of concurrent video uploads. Because Loom is often used to share time-sensitive feedback or documentation, upload failures or sharing link errors directly block communication workflows.
Loom is down or not working — users commonly report recordings failing to upload after capture (the "Processing" indicator spinning indefinitely), sharing links returning errors when recipients try to view, the Loom desktop app or browser extension failing to launch the recorder, transcription not completing, or the Loom workspace failing to load existing videos. Video upload issues are the most frequently reported Loom outage type.
If Loom is down, Outage.gg tracks Loom server status and outage history in real time. If your Loom recording is stuck processing or sharing links are broken, check the live status page for current incident information and subscribe for an alert when video upload and playback is restored.
Common Loom Problems
Issues users most frequently report when Loom is having problems.
Messages not sending
Messages appear stuck, fail to deliver, or recipients are not receiving them.
Login & authentication
Unable to sign in, 2FA not working, or being unexpectedly logged out.
Feed & content not loading
Posts, stories, or notifications are not appearing or are failing to refresh.
App & website errors
The app or website returns error pages, crashes, or is completely unreachable.
Frequently Asked Questions
Common questions about Loom outages and server status.
You can check the live Loom server status at outage.gg/services/loom. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Loom can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/loom and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Loom status page at outage.gg/services/loom. Create a free account and we will send you an email the moment Loom comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside Loom.
