Shipping
Narvar
Narvar is a post-purchase customer experience platform used by retailers to provide branded order tracking, delivery notifications, and return management.
What is Narvar?
Narvar was founded in 2012 to solve a specific problem in e-commerce: what happens to the customer relationship after the buy button is clicked. The post-purchase experience — order confirmation, shipping notifications, tracking updates, delivery confirmation, and return initiation — had been largely neglected by the retail industry, creating anxiety-filled waiting periods for customers who had no visibility into where their order was. Narvar built an infrastructure layer that sits between retailers, shipping carriers, and customers, translating raw carrier tracking events into branded, context-rich customer communications and self-service tracking experiences.
The Narvar platform serves thousands of retail brands, handling tracking page hosting, proactive shipping notification emails and SMS messages, returns management, and carrier data integration. When a customer receives a "Your order has shipped" email from a major retailer and clicks "Track Your Package," there is a meaningful chance they are landing on a Narvar-hosted tracking page even if it is branded with the retailer's logo. Narvar's returns product handles the initiation of return shipments, return label generation, and refund status communication on behalf of its retail clients.
Narvar outages are invisible to most customers — they experience the failure through the brands that use Narvar rather than recognising Narvar as the underlying infrastructure. Tracking page outages mean customers who click tracking links from shipping notification emails land on error pages rather than delivery status information, generating customer service contacts to the retail brand at rates that can overwhelm support teams. Notification email delivery failures mean customers receive no shipping updates at all, increasing inbound "where is my order" contacts significantly. Returns portal failures prevent customers from initiating returns during the return window, potentially causing them to miss return eligibility deadlines.
Outage.gg tracks Narvar platform availability through community reports from shoppers and e-commerce professionals. If Narvar tracking pages are down, shipping notifications are not arriving, or the returns portal is failing, the live status page shows current impact from the retail ecosystem.
Common Narvar Problems
Issues users most frequently report when Narvar is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Narvar outages and server status.
You can check the live Narvar server status at outage.gg/services/narvar. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Narvar can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/narvar and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Narvar status page at outage.gg/services/narvar. Create a free account and we will send you an email the moment Narvar comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside Narvar.
