Dev Tools
New Relic
New Relic is a full-stack observability platform that helps engineers monitor application performance, infrastructure health, logs, and errors through a unified telemetry data store.
What is New Relic?
Is New Relic down? New Relic is an observability platform providing application performance monitoring (APM), infrastructure monitoring, log management, distributed tracing, and browser monitoring. Founded in 2007, New Relic was one of the first cloud-based APM tools and helped establish the practice of instrumenting web applications with agents to capture performance telemetry. It serves thousands of organizations that rely on it to understand application behavior and diagnose production issues.
New Relic ingests and processes telemetry from applications, servers, containers, and cloud services, making it the source of truth for many engineering teams when investigating incidents. When New Relic itself experiences service degradation, teams lose the ability to see what their applications are doing — a situation that's particularly problematic when a production incident is in progress and engineers need real-time performance data.
New Relic is down or not working — users commonly report agent data ingestion stopping (metrics and traces disappearing from dashboards), alert policies failing to evaluate, the New Relic One UI returning errors, or distributed trace queries timing out. Data gaps in APM dashboards often lag real outage start times, as buffered telemetry may continue to arrive for a short period.
If New Relic is down, Outage.gg tracks New Relic server status and outage history in real time. If your New Relic dashboards have gone dark or metrics have flatlined unexpectedly, check the live status page to determine if it is a platform outage and subscribe for notification when full data ingestion resumes.
Common New Relic Problems
Issues users most frequently report when New Relic is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about New Relic outages and server status.
You can check the live New Relic server status at outage.gg/services/new-relic. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
New Relic can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/new-relic and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the New Relic status page at outage.gg/services/new-relic. Create a free account and we will send you an email the moment New Relic comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside New Relic.
