One Medical

One Medical was founded in 2007 in San Francisco with the premise that primary care could be fundamentally better: same-day and next-day appointments, minimal waiting rooms, extended visit times, and a technology-forward approach that keeps the care team accessible digitally between visits. Amazon acquired One Medical for 3.9 billion dollars in 2023, integrating it into a growing Amazon healthcare ecosystem that includes Amazon Pharmacy and health benefit offerings for Amazon employees and Prime members.

The One Medical app is central to the patient experience in a way few healthcare platforms can claim. Members use it to book appointments (including both in-person and telehealth visits), message their care team directly, review lab results, manage prescriptions, complete pre-visit intake forms, and view their visit notes. The app's ability to facilitate secure, direct messaging with a primary care physician — often receiving responses within hours — is one of the primary reasons members pay the annual membership fee.

One Medical outages are directly disruptive to healthcare access: appointment booking fails, telehealth video visits cannot launch, lab result notifications are delayed or inaccessible, care team messaging goes down, and prescription management functions break. For patients relying on One Medical as their primary care home and the app as the main channel for ongoing communication with their physician, an outage represents a genuine gap in routine care.

Outage.gg tracks One Medical service disruptions through community reports from members. If you cannot book a visit, access lab results, or message your care team, the live status page can confirm whether it is a broader platform issue and alert you when service is restored.