Smart Home
Roborock
Roborock makes high-end robot vacuums and mops with advanced LiDAR navigation, multi-floor mapping, and app-based room scheduling.
What is Roborock?
Roborock started its existence developing robot vacuums for Xiaomi before spinning out as an independent brand in 2014 and building a reputation for engineering competence in a product category that had been defined by frustrating navigation and poor cleaning performance. The company's vacuums quickly earned strong reviews from technically focused consumers for their LIDAR-based mapping, multi-floor plan support, and cleaning performance that rivaled far more expensive competitors. Roborock has since expanded into robot mops, wet-dry vacuums, and a full ecosystem of smart home cleaning products.
The Roborock app connects devices through Roborock's cloud backend, which handles map storage, scheduled cleaning, remote start commands, and cleaning history. The app is available on iOS and Android, and a limited web interface exists for account management. Like most IoT device ecosystems, Roborock's cloud dependency means that even a locally-operated device requires the cloud to receive commands from the app — a connection failure blocks remote control even when the robot itself is perfectly functional and sitting on its dock.
When Roborock cloud services have problems, the most common symptom is the app showing the robot as offline even though the device is connected to Wi-Fi and operating normally. Remote start commands time out. Cleaning schedules fail to trigger. Map data may fail to sync after a cleaning run, leaving the history incomplete. In some incidents, the app cannot authenticate at all, preventing access to device settings or cleaning history. These failures are frustrating precisely because the robot itself is fine — the blockage is in the cloud layer between the app and the device.
Outage.gg monitors Roborock cloud service health using real-time reports from customers globally. If your Roborock shows as offline, the app is not connecting, or schedules are not running, the live status page shows current community-reported impact.
Common Roborock Problems
Issues users most frequently report when Roborock is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Roborock outages and server status.
You can check the live Roborock server status at outage.gg/services/roborock. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Roborock can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/roborock and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Roborock status page at outage.gg/services/roborock. Create a free account and we will send you an email the moment Roborock comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
Other services you might be tracking alongside Roborock.
