Rogers

Rogers Communications is Canada's largest wireless carrier and one of its largest cable internet providers, serving millions of customers across Ontario, British Columbia, Alberta, and other provinces. Founded by Ted Rogers in 1960 as a small FM radio station company, Rogers grew through decades of acquisitions into a vertically integrated media and telecom giant covering wireless, cable internet, home phone, television, and content. Rogers became infamous in July 2022 for a massive nationwide outage that lasted over 19 hours, disconnecting millions of mobile and internet customers, disrupting bank card payments, affecting 911 services, and revealing the fragility of Canada's telecommunications infrastructure when one carrier dominates multiple critical systems simultaneously.

Rogers operates its own LTE and 5G mobile network with spectrum holdings across major frequency bands. Its cable internet infrastructure covers large portions of urban and suburban Canada using a hybrid fiber-coax plant. The MyRogers app handles billing, usage monitoring, account management, and technical support. Rogers also owns Shaw Communications assets following its 2023 merger, expanding its network footprint and introducing integration challenges. The Ignite Internet and TV platform represents Rogers's push toward an IP-delivered television product on shared infrastructure with its broadband service.

Rogers outages, given the carrier's scale, tend to be high-profile and affect essential services. Mobile calls and data fail simultaneously in major markets. Internet connectivity goes dark for cable customers in affected areas. MyRogers app access fails when the backend authentication systems are unavailable. Ignite TV returns service errors when the IPTV delivery network is degraded. Business services, which often share core infrastructure with consumer services, are not immune to consumer-side network events. The 2022 outage also highlighted that Interac payment processing — widely used across Canada — depends on Rogers network connectivity, making the societal impact of a Rogers outage extend well beyond direct customers.

Outage.gg tracks Rogers network and service disruptions using community reports from customers across Canada. If your Rogers wireless or internet is down, or the MyRogers app is unavailable, the live status page shows whether others are experiencing the same problems.