Dev Tools
Rootly
Rootly is an incident management platform that automates Slack-based workflows for on-call engineers, from alert triage through post-mortem documentation.
What is Rootly?
Rootly was founded in 2020 by engineers who had worked at companies where incident management was painful in familiar ways: response was ad-hoc, retrospectives were inconsistent, and no one had a clear picture of the organisation's overall reliability trend. The product is Slack-native in its interaction model, where incidents are declared, updated, and resolved through Slack commands and automated bot messages, while a web dashboard provides historical analytics, service catalog management, and retrospective tracking. The company has focused particularly on automation — building a no-code workflow builder that allows teams to configure their incident response procedures without engineering effort.
Rootly's integrations span the toolchain that engineering organisations use for operations: PagerDuty, Opsgenie, and VictorOps for alert routing; GitHub, Jira, and Linear for action item creation; Statuspage, Atlassian Statuspage, and custom webhook targets for external communication; Datadog, New Relic, and Grafana for monitoring context. The service catalog maps services to on-call owners and runbooks, enabling automated routing based on which service an alert fires against. Retrospective templates with configurable prompts standardise the post-incident review process, and analytics over retrospective data give reliability leads visibility into recurring failure patterns.
Rootly service problems break incident response workflows at the integration layer. Slack command failures prevent incident declaration through the primary interface, requiring teams to use the web UI as a fallback. Alert ingestion webhook failures cause PagerDuty or Opsgenie alerts to bypass Rootly entirely, resulting in incidents that are worked without the structured coordination tooling. Automation workflow execution failures mean that configured automatic actions — creating Jira tickets for action items, posting updates to Statuspage, paging secondary responders — do not run, increasing the manual coordination burden during the incident. The analytics dashboard shows stale or incomplete incident data when the backend aggregation pipeline is degraded.
Outage.gg tracks Rootly service status using real-time community reports from engineering and SRE teams. If Slack commands are failing, alert webhooks are not creating incidents, or the Rootly dashboard is unavailable, the live status page shows current impact from the Rootly user community.
Common Rootly Problems
Issues users most frequently report when Rootly is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Rootly outages and server status.
You can check the live Rootly server status at outage.gg/services/rootly. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Rootly can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/rootly and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Rootly status page at outage.gg/services/rootly. Create a free account and we will send you an email the moment Rootly comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
Related Services
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