Publisher
Supercell
Supercell is the Finnish studio behind Clash of Clans, Clash Royale, and Brawl Stars, built on small autonomous teams creating globally dominant mobile titles.
What is Supercell?
Supercell has built one of the most efficient game portfolios in the history of mobile gaming. Founded in Helsinki in 2010, the company released Clash of Clans in 2012 and Clash Royale in 2016, creating two titles that have sustained top-grossing positions for over a decade — a longevity almost unheard of in mobile gaming's notoriously fickle market. The studio operates on an unusual philosophy of small, autonomous teams and a willingness to cancel games that do not meet internal quality bars before launch, which has kept its live portfolio remarkably focused.
All Supercell games run as always-online mobile titles, with game state stored entirely on Supercell's servers rather than locally. Village state in Clash of Clans, trophy counts in Clash Royale, Brawl Stars ranks, and Boom Beach base layouts are all server-side, meaning connectivity is required for any gameplay. Supercell uses a Supercell ID system that ties accounts across devices and provides account recovery — when the authentication backend is degraded, players cannot link or access accounts even if game servers are otherwise available.
Mobile game outages at Supercell typically present as the loading screen freezing at a specific percentage or the game throwing a connection error immediately after the title screen. Clash of Clans building timers and clan war states can fall out of sync with server reality after a backend incident resolves, sometimes showing incorrect values until the app is fully restarted. In-game shop purchases failing silently — where gems are deducted but items do not appear — are a recurring pain point during partial backend degradation. Maintenance breaks are announced in-game but occasionally run longer than scheduled.
Outage.gg tracks Supercell game server status in real time using reports from players of Clash of Clans, Clash Royale, Brawl Stars, and other Supercell titles. If a game is stuck loading or purchases are failing, the live status page shows current community-reported impact.
Common Supercell Problems
Issues users most frequently report when Supercell is having problems.
Login failures
Players are unable to sign in, receiving authentication errors or being stuck on loading screens.
Matchmaking problems
Unable to find or join matches, long queue times, or errors when trying to connect to game servers.
Disconnections mid-session
Getting unexpectedly kicked from active sessions, losing in-game progress or items.
In-game store & purchases
Cannot load the in-game store, complete purchases, or received items are not appearing in inventory.
Frequently Asked Questions
Common questions about Supercell outages and server status.
You can check the live Supercell server status at outage.gg/services/supercell. The page shows real-time community-submitted outage reports, an hourly trend chart, and the current health status.
Supercell can stop working for a number of reasons including scheduled maintenance windows, unexpected server failures, network infrastructure problems, or DDoS attacks. Check the live status page on Outage.gg for the latest community reports to see if others are experiencing the same issue.
Go to outage.gg/services/supercell and click the "Report an Issue" button. Your report is counted immediately and helps confirm whether a problem is widespread. Reports from multiple users trigger a status change visible to everyone watching the page.
Click the "Notify Me" bell button on the Supercell status page at outage.gg/services/supercell. Create a free account and we will send you an email the moment Supercell comes back online — no app download required.
Many services maintain official status pages with planned maintenance notices. Outage.gg aggregates real-time community-reported outages which often surface faster than official channels.
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